KQ
Kalipa Q
1 reviews | Active since Aug 2015
14 Aug 2015, 09:05
EFT payment query
So I called in this morning, spoke to a Tersia whose direct Manager is Faizel. Wanted to enquire about FNB not having an option to pay via cellphone banking. She kept insisting that its there. While I told her a countless times that Young Designers Emporium is not reflected on the list of stores. She was condescending and was not forthcoming with information, just told me to consult my bank coz its there. The attitude she gave me, I almost believed I was a bigger fool than her..please train your consultants to learn to speak properly to clients. Worst part i asked for her manager, did she bother? Om so annoyed, someone needs that job if she's tired of doing it.
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Yde's replyOfficial
17 Aug 2015, 15:04Hello KQaba,
Thank you for keeping in touch and granting us the opportunity to assist.
Customer service excellence is vital to our company culture and every attempt is made to ensure that our customers are assisted by knowledgeable and proficient consultants at all times.
We were concerned to hear of your experience and we referred this matter to the Call Centre Supervisor to investigate as the service described in your post is unacceptable. We confirm that he has been in contact with you to apologise for any upset caused in this regard and that he will address this with the responsible consultant.
We are listed as a payment beneficiary under Young Designer's Emporium. However, when doing cell phone banking, payment beneficiaries must first be set up via internet banking or by visiting their bank. We regret that this was not relayed to you upon your enquiry.
In addition, the payment made on 14 August 2015 will be allocated to your YDE account.
We would like to thank you for your loyal support and encourage you to contact us directly on *** or e-mail ***.
Kind regards,
Chevola
Thank you for keeping in touch and granting us the opportunity to assist.
Customer service excellence is vital to our company culture and every attempt is made to ensure that our customers are assisted by knowledgeable and proficient consultants at all times.
We were concerned to hear of your experience and we referred this matter to the Call Centre Supervisor to investigate as the service described in your post is unacceptable. We confirm that he has been in contact with you to apologise for any upset caused in this regard and that he will address this with the responsible consultant.
We are listed as a payment beneficiary under Young Designer's Emporium. However, when doing cell phone banking, payment beneficiaries must first be set up via internet banking or by visiting their bank. We regret that this was not relayed to you upon your enquiry.
In addition, the payment made on 14 August 2015 will be allocated to your YDE account.
We would like to thank you for your loyal support and encourage you to contact us directly on *** or e-mail ***.
Kind regards,
Chevola
Best regards,
Yde's reply17 Aug 2015, 15:04
Official
Hello KQaba,
Thank you for keeping in touch and granting us the opportunity to assist.
Customer service excellence is vital to our company culture and every attempt is made to ensure that our customers are assisted by knowledgeable and proficient consultants at all times.
We were concerned to hear of your experience and we referred this matter to the Call Centre Supervisor to investigate as the service described in your post is unacceptable. We confirm that he has been in contact with you to apologise for any upset caused in this regard and that he will address this with the responsible consultant.
We are listed as a payment beneficiary under Young Designer's Emporium. However, when doing cell phone banking, payment beneficiaries must first be set up via internet banking or by visiting their bank. We regret that this was not relayed to you upon your enquiry.
In addition, the payment made on 14 August 2015 will be allocated to your YDE account.
We would like to thank you for your loyal support and encourage you to contact us directly on *** or e-mail ***.
Kind regards,
Chevola
Thank you for keeping in touch and granting us the opportunity to assist.
Customer service excellence is vital to our company culture and every attempt is made to ensure that our customers are assisted by knowledgeable and proficient consultants at all times.
We were concerned to hear of your experience and we referred this matter to the Call Centre Supervisor to investigate as the service described in your post is unacceptable. We confirm that he has been in contact with you to apologise for any upset caused in this regard and that he will address this with the responsible consultant.
We are listed as a payment beneficiary under Young Designer's Emporium. However, when doing cell phone banking, payment beneficiaries must first be set up via internet banking or by visiting their bank. We regret that this was not relayed to you upon your enquiry.
In addition, the payment made on 14 August 2015 will be allocated to your YDE account.
We would like to thank you for your loyal support and encourage you to contact us directly on *** or e-mail ***.
Kind regards,
Chevola
Best regards,