Disgusting service at YDE Mall of Africa

If I could give ZERO for Mall of Africa I would!! The worse experience in my entire13 years of being an account holder. The so called consultants REFUSED to close my paid up account until I had to call head office myself to close it. They went from asking me to just cut up the card and pretend it does not exist to telling me to call the custer line to cancel. Then when I insisted I wanted to cancel instore since I was already there they said "the phone is busy" I must call myself. I call the customer care lin3 while IN STORE to use MY AIRTIME to cloae an account I opened IN STORE! make it make sense. I proceeded to call customer care and the consultant on the other end madee repeat information already disclosed. Then asked me to pass the phone to the in store consultants TWICE!! It was a russian roulette for nonsense then he made me hold the line for minutes on wnd after her tried to lie and ask me to return the next say to cancel. ALL this rude, underhanded behaviour to avoid 1 Cancellation on their stats. ****ing on a loyal account holder while at it. They need yo train their consultants because there is no excuse for their behaviour. The yde I signed onto all those years back prided itself on good customer service and not trick manipulative conduct that becomes RUDE and ABRUPT when it does not suit them. Disgusted and appaled! What a waste of my time and money!