1 reviews | Active since Sept 2016
DISGUSTING SERVICE AND TREATMENT FROM YDE CANAL WALK
On Saturday evening I bought two items at YDE Canal Walk; A skirts and top that seemed to make a nice pair. At the counter I realized that the top had a red pen mark and informed the cashier that I will go look for another top because I do not know how to remove ink stains. She agreed and I took another medium size top which also had a stain but took it none the less because half the clothes on the rails have either make up stains or any type of stain in general. I paid for both items and left the store that evening. Upon getting home I realized that the top does not sit as well at it looked and the colors with the skirt do not blend nicely.
I then drove back to the store on Sunday afternoon to return the items either for a voucher or cash. The first cashier who assisted me said she does not have enough cash I must wait for the next cashier and when the next cashier had MADE E SIGN THE SLIP TO REFUND ME she asked for authorization from a gentlemen who started INTERROGATING me about the reason for returning the top and I told him my reasons, he started smelling it and looking at it and pointed out a stain which he referred to as oil stain. And I told him that YES THE TOP HAD A STAIN WHEN I TOOK IT, THE OTHER SIMILAR TOP HAD AND INK STAIN. I quickly went to fetch the top with an ink stain to try and reason out that half the Phenomena tops were stained. The first 2 cashiers were polite and asked me where the receipt and where are the tags which I showed and unfortunately the other tag had fallen off while trying to fit the top but I was totally transparent about it and brought the tag with me.
He started being rude, SHOUTING and saying I am lying and treated me like dirt or a *****. I am truly aggrieved by what he has done and I am ready to tag the designer about the disgusting service that I received. I have left the top at the store because it is of no use to me. I have no reason to rob YDE of a mere R699 top I BUY YOUR ITEMS EVERY MONTH AND ALSO HAVE RETURNED BOTH UNWORN AND WORN ITEMS BECAUSE OF QUALITY ISSUES but I will also not be forced by a rude store assistant to take a top that I do not want just because he has a self made policy about clothing with stains. I want YDE to sort this matter out or you can keep my R699 but I will influence every single person who is a fan of Phenomena design not to buy from you, I have pictures of all clothes with stains in that store and I am ready to publish them.
Thank you for your post.
In line with our Returns Policy we allow an exchange or credit of merchandise returned within 14 days from the date of purchase, provided that the item has not been worn or used and the original proof of purchase is presented.
We have investigated your concerns raised, and whilst we acknowledge your frustration, we confirm that you were correctly informed that a return could not be authorized.
The item was assessed by both the caretaking Manager, as well as the Area Manager, and it was found that it was no longer in the same condition as when it was bought.
We understand that you are not happy with this decision, however hope that you will be able to perceive and accept our stance with regard to this matter.
YDE Online Team
Thank you for your post.
In line with our Returns Policy we allow an exchange or credit of merchandise returned within 14 days from the date of purchase, provided that the item has not been worn or used and the original proof of purchase is presented.
We have investigated your concerns raised, and whilst we acknowledge your frustration, we confirm that you were correctly informed that a return could not be authorized.
The item was assessed by both the caretaking Manager, as well as the Area Manager, and it was found that it was no longer in the same condition as when it was bought.
We understand that you are not happy with this decision, however hope that you will be able to perceive and accept our stance with regard to this matter.
YDE Online Team