TM
Tertius M
1 reviews | Active since May 2014
11 Sept 2020, 09:24
Disgusting Online Experience
Made an online purchase (27 Aug 2020) - its been 2 weeks - no response on my order - profile says its still been processed. When i call their contact centre (4 times) , it says they are unavalaible -so how must i follow up and check - terrible online service - so sad for all the designers that support them
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Yde's replyOfficial
29 Sept 2020, 09:13Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We can confirm that one of our consultants has been in contact with you and are pleased to confirm that this matter has been resolved.
We sincerely apologise for any inconvenience caused as a matter of this.
Kind regards,
YDE Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We can confirm that one of our consultants has been in contact with you and are pleased to confirm that this matter has been resolved.
We sincerely apologise for any inconvenience caused as a matter of this.
Kind regards,
YDE Online Team
Best regards,
Yde's reply29 Sept 2020, 09:13
Official
Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We can confirm that one of our consultants has been in contact with you and are pleased to confirm that this matter has been resolved.
We sincerely apologise for any inconvenience caused as a matter of this.
Kind regards,
YDE Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We can confirm that one of our consultants has been in contact with you and are pleased to confirm that this matter has been resolved.
We sincerely apologise for any inconvenience caused as a matter of this.
Kind regards,
YDE Online Team
Best regards,