1 reviews | Active since Sept 2018
Disgusting after sales service
I'm completely disgusted with the after sales treatment received from YDE. I bought an outfit from the YDE sale at Cresta. I completely understand that on they say no returns/exchanges. I would have not needed to return the outfit had the quality been better. I followed the washing instructions but after 1 wash the colour ran completely and the outfit is unwearable. The manager refused to even take my concerns further. I am so disappointed and won't be buying again from YDE!!!!
Thank you for your post and allowing us the opportunity to respond.
At YDE we aim to provide high quality fashionable merchandise that meets and exceeds the high standard that we set.
Whilst the necessary measures are taken to ensure that all merchandise meet this standard, we have a procedure in place whereby merchandise that presents a potential quality issue, may be returned within a six months period from the date of purchase, provided that valid proof of purchase is presented.
We regret the manner in which your query was initially attended to at the mentioned store. We can however confirm that the respective Store Manager has been in contact with you, and will await your return to the store, in order for this matter to be acceptably resolved.
Should you have any further feedback or concerns, please feel free to contact YDE on *** or via e-mail at ***.
Yours sincerely,
YDE Online Team
Thank you for your post and allowing us the opportunity to respond.
At YDE we aim to provide high quality fashionable merchandise that meets and exceeds the high standard that we set.
Whilst the necessary measures are taken to ensure that all merchandise meet this standard, we have a procedure in place whereby merchandise that presents a potential quality issue, may be returned within a six months period from the date of purchase, provided that valid proof of purchase is presented.
We regret the manner in which your query was initially attended to at the mentioned store. We can however confirm that the respective Store Manager has been in contact with you, and will await your return to the store, in order for this matter to be acceptably resolved.
Should you have any further feedback or concerns, please feel free to contact YDE on *** or via e-mail at ***.
Yours sincerely,
YDE Online Team