1 reviews | Active since Jun 2013
Disgusted with the pathetic treatment
Saying I feel disgusted with the treatment at YDE tygervalley mall is understatement, on Friday 13/12/2019 I asked my sister to purchase a shoe for me there, she is on holiday and one of their sales person said that the only store with size 6 of the shoe in western cape. my sister told me the shoe looks small for size me being worried that I will not get shoe by the time I have a chance to go there I asked her to buy it since I wear size 6 and that was the last pair.
I think the shoe is a small make because its small on me so today sunday 15/12/2019 took the shoe back and they didn't want to take the shoe saying that it looks warn, tried to explain to them that there is no way I could have warn this shoe its small and it was exactly like that when my sister brought it to me that Friday afternoon but they still refused phoning their manager who told them if they think the shoe was warn they mustn't take it.
just a litte advice to you YDE next put a tag or something in your shoes that can only be removed if or once you wear the shoe that way you will not accuse customers now im stuck with a shoe I cant were. cashier told me I must uses my fuel again and come tomorrow when the manager is there. sies to you I will never ever buy anything from YDE and will try notify everyone I can about this store.
they have no respect for their customer at all
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
YDE Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
YDE Online Team
At YDE, we strive to provide an effortless shopping experience at all times, where customers are assisted by efficient and enthusiastic consultants. Thus, we were concerned to hear of your experience and immediately escalated this to the Store Manager.
We wish to advise that our Returns Policy facilitates an exchange or a credit on any item returned within 14 days from the date of purchase provided that the original invoice is presented on return as proof of purchase, and all the other requirements of this policy is met. Our policy is printed on the reverse side of our invoices and is available on our website, www.yde.co.za
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store for the Area Manager to assess the shoes, and hope that this matter will be acceptably resolved for you.
Kind regards,
YDE Online team
At YDE, we strive to provide an effortless shopping experience at all times, where customers are assisted by efficient and enthusiastic consultants. Thus, we were concerned to hear of your experience and immediately escalated this to the Store Manager.
We wish to advise that our Returns Policy facilitates an exchange or a credit on any item returned within 14 days from the date of purchase provided that the original invoice is presented on return as proof of purchase, and all the other requirements of this policy is met. Our policy is printed on the reverse side of our invoices and is available on our website, www.yde.co.za
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store for the Area Manager to assess the shoes, and hope that this matter will be acceptably resolved for you.
Kind regards,
YDE Online team