TR
Tyla R
1 reviews | Active since Aug 2015
09 Aug 2015, 18:45
Disgraceful
durban gateway YDE store is terrible, i advise you all not to go!! Im a girl from George, a small town with no shops, came to gateway mall to shop, being obsessed with fashion, I was obviously so excited !!! I walked into YDE which is my favorite store, at 5:30, i had browsed and had about 30 items in my hand, first off no one helped me, and second, I walked into the fitting room 5:55 PM and a shop assistant informed me that if I did not pay for anything straight away I can't buy anything, due to the \systems shut down"at 6"
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Yde's replyOfficial
14 Aug 2015, 13:12Hello tyla98,
Thank you for your post.
At YDE, we strive to offer our customers fashion and service that consistently meets and exceeds our standards of excellence. The service you have described is not at all in line with our company standards and we immediately escalated this matter to the relevant Store Manager for investigation.
He informed us that the store's operating hours on Sundays are 09h00 until 18h00 and that the staff did not follow the correct procedure which is that whilst a customer is in our store, they should be able to fit a garment, irrespective of the store's closing time. We assure you that the staff will be addressed to ensure that our high service standards are upheld at all times.
We believe that the Store Manager has been in contact with you to apologise for any upset caused as a result of this matter. We would like to thank you for your interest in and support of YDE and hope to see you in our stores again.
We encourage you to contact us on *** or send an e-mail to *** if you have any further queries.
Yours sincerely,
Chevola
Thank you for your post.
At YDE, we strive to offer our customers fashion and service that consistently meets and exceeds our standards of excellence. The service you have described is not at all in line with our company standards and we immediately escalated this matter to the relevant Store Manager for investigation.
He informed us that the store's operating hours on Sundays are 09h00 until 18h00 and that the staff did not follow the correct procedure which is that whilst a customer is in our store, they should be able to fit a garment, irrespective of the store's closing time. We assure you that the staff will be addressed to ensure that our high service standards are upheld at all times.
We believe that the Store Manager has been in contact with you to apologise for any upset caused as a result of this matter. We would like to thank you for your interest in and support of YDE and hope to see you in our stores again.
We encourage you to contact us on *** or send an e-mail to *** if you have any further queries.
Yours sincerely,
Chevola
Best regards,
Yde's reply14 Aug 2015, 13:12
Official
Hello tyla98,
Thank you for your post.
At YDE, we strive to offer our customers fashion and service that consistently meets and exceeds our standards of excellence. The service you have described is not at all in line with our company standards and we immediately escalated this matter to the relevant Store Manager for investigation.
He informed us that the store's operating hours on Sundays are 09h00 until 18h00 and that the staff did not follow the correct procedure which is that whilst a customer is in our store, they should be able to fit a garment, irrespective of the store's closing time. We assure you that the staff will be addressed to ensure that our high service standards are upheld at all times.
We believe that the Store Manager has been in contact with you to apologise for any upset caused as a result of this matter. We would like to thank you for your interest in and support of YDE and hope to see you in our stores again.
We encourage you to contact us on *** or send an e-mail to *** if you have any further queries.
Yours sincerely,
Chevola
Thank you for your post.
At YDE, we strive to offer our customers fashion and service that consistently meets and exceeds our standards of excellence. The service you have described is not at all in line with our company standards and we immediately escalated this matter to the relevant Store Manager for investigation.
He informed us that the store's operating hours on Sundays are 09h00 until 18h00 and that the staff did not follow the correct procedure which is that whilst a customer is in our store, they should be able to fit a garment, irrespective of the store's closing time. We assure you that the staff will be addressed to ensure that our high service standards are upheld at all times.
We believe that the Store Manager has been in contact with you to apologise for any upset caused as a result of this matter. We would like to thank you for your interest in and support of YDE and hope to see you in our stores again.
We encourage you to contact us on *** or send an e-mail to *** if you have any further queries.
Yours sincerely,
Chevola
Best regards,