Disappointment with Customer Service at YDE Eastgate

YDE Customer Service,

I am writing to express my deep disappointment with the service I received at the YDE store in Eastgate. I expected a higher standard of customer care, particularly when dealing with a store manager.

I have an overpaid account with YDE and have been seeking a refund for this overpayment. Unfortunately, my attempts to resolve this issue have been incredibly frustrating. During my first two visits, I was informed that the store had not made any sales and could not process my refund.

On my third visit, on Friday, October 11, 2024, the store manager informed me that the cashier who could assist me was on lunch. As a manager, I believe she should have found a solution. I was advised to return the next day. However, when I visited again on Saturday, October 12, the same manager told me that the legal department was closed and therefore I could not be refunded. I was surprised that this information was not communicated to me the day before.

Regrettably, the manager responded to my frustration with rudeness and dismissiveness, raising her voice and disturbing other customers. Her lack of professionalism and failure to acknowledge the situation made this experience even more upsetting.

I am truly disappointed in YDE’s customer service and in the management at this location. I believe I deserve a prompt resolution to my refund, and I hope to see improvements in how customers are treated in the future.