1 reviews | Active since Nov 2015
Defective Goods
I purchased an item of clothing @ the canal walk YDE store on 30/102015 at 16:22 called 'burgandy biker' (068.1217.L) and everything seemed in tact in the store and I was quite happy with the purchase, up until I got home and with the second round of fitting the jacket on the jackets collar button fell off. I returned the jacket a few days after with slips and tags still in tact and they offered to swop it for me and I was happy to do so, I then made arrangements to collect the replacement jacket at the Tygervalley store on 2/11/2015..when I got home I found that the EXACT same problem was wrong with the jacket and to top it off the jacket had been given to me with the security tag on it. I feel that YDE should not be selling these defective clothing items and it reflects very poorly on the quality checks which are conducted in store. Secondly one should not have to go through such a lot of effort to obtain a decent item of clothing from a retailer. I really hope the matter gets looked in to, not just for myself but for other consumers who might come accross the same frustrating episode.
Thank you for your post.
At YDE, every attempt is made to continuously provide our customers with quality garments of International standards and we were thus troubled to read about your experience.
We therefore deemed it necessary to bring your concerns to the attention of our Quality Assurance Department, as well as the relevant designer to investigate the concerns raised in your post.
We have attempted to contact you in this regard, but were regrettably unsuccessful in our attempts. We kindly request that you return the mentioned garment along with your proof of purchase to your closest YDE store for the Store Manager to assist you in this regard.
We wish to convey our sincerest apologies for any inconvenience caused and further thank you for bringing this matter to our attention.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Best regards,
Thank you for your post.
At YDE, every attempt is made to continuously provide our customers with quality garments of International standards and we were thus troubled to read about your experience.
We therefore deemed it necessary to bring your concerns to the attention of our Quality Assurance Department, as well as the relevant designer to investigate the concerns raised in your post.
We have attempted to contact you in this regard, but were regrettably unsuccessful in our attempts. We kindly request that you return the mentioned garment along with your proof of purchase to your closest YDE store for the Store Manager to assist you in this regard.
We wish to convey our sincerest apologies for any inconvenience caused and further thank you for bringing this matter to our attention.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Best regards,