UM
Unathi M
1 reviews | Active since Sept 2014
16 Oct 2015, 10:40
Debit Order issues
Hi <br> <br> I have a debit order on my YDE account that probably dates back to 2013. On Monday, 12 September 2015 I received an sms saying that my account is in arrears and I should pay. I call the call center to find out why as I have a debit order. I am told that the debit order did not go through, I respond by asking why? as I had sufficient funds in my account on the day and when checking my bank statement I dont see any YDE debit order appearing like it has been every month on the 28th. The consultant said she will escalate my query to banking department *** and they will contact me within 48 hours. I never received a call back. Today, Friday, 16 October 2015, I receive an sms saying my account is in arrears. I call the call center again to find out whether my issue has been resolved, I am told that no the banking details on their system are for a Standard Bank account ( I bank with FNB). I am told again that I had a 3 months payment arrangement ( I have had my debit order for years). Finally I am told that the debit order was cancelled, when I ask by who, no one knows. My installment is higher as a result and my credit record is affected. Not happy!!!
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Yde's replyOfficial
30 Oct 2015, 11:58Hello umjekula,
Thank you for your post and allowing us the opportunity to attend to this matter for you.
As we were concerned to read about your query we liaised with our Finance Department in this regard.
We were informed that an error occurred with the debit orders which were due to be processed on 28 September 2015. This error affected some of our account holders and resulted in their bank accounts not being debited with the due amounts. We are currently still investigating the reason for this error having occurred.
Following our telephonic conversation, we confirm that we have subsequently removed the arrears from your account. Further to this, an instruction will be sent to all credit bureaus to update the status of your payment profile for September 2015.
We once again wish to convey our sincere apologies for the error and trust that we have adequately resolve this matter for you.
Should have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to attend to this matter for you.
As we were concerned to read about your query we liaised with our Finance Department in this regard.
We were informed that an error occurred with the debit orders which were due to be processed on 28 September 2015. This error affected some of our account holders and resulted in their bank accounts not being debited with the due amounts. We are currently still investigating the reason for this error having occurred.
Following our telephonic conversation, we confirm that we have subsequently removed the arrears from your account. Further to this, an instruction will be sent to all credit bureaus to update the status of your payment profile for September 2015.
We once again wish to convey our sincere apologies for the error and trust that we have adequately resolve this matter for you.
Should have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Best regards,
Yde's reply30 Oct 2015, 11:58
Official
Hello umjekula,
Thank you for your post and allowing us the opportunity to attend to this matter for you.
As we were concerned to read about your query we liaised with our Finance Department in this regard.
We were informed that an error occurred with the debit orders which were due to be processed on 28 September 2015. This error affected some of our account holders and resulted in their bank accounts not being debited with the due amounts. We are currently still investigating the reason for this error having occurred.
Following our telephonic conversation, we confirm that we have subsequently removed the arrears from your account. Further to this, an instruction will be sent to all credit bureaus to update the status of your payment profile for September 2015.
We once again wish to convey our sincere apologies for the error and trust that we have adequately resolve this matter for you.
Should have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to attend to this matter for you.
As we were concerned to read about your query we liaised with our Finance Department in this regard.
We were informed that an error occurred with the debit orders which were due to be processed on 28 September 2015. This error affected some of our account holders and resulted in their bank accounts not being debited with the due amounts. We are currently still investigating the reason for this error having occurred.
Following our telephonic conversation, we confirm that we have subsequently removed the arrears from your account. Further to this, an instruction will be sent to all credit bureaus to update the status of your payment profile for September 2015.
We once again wish to convey our sincere apologies for the error and trust that we have adequately resolve this matter for you.
Should have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Best regards,