NM
Nickita M
1 reviews | Active since Mar 2015
14 Aug 2015, 13:00
Debit order
For the second time, im complaining about the same thing, YDE debits my account every month or is supposed to be doing that and i keep recieving smses that my account is in arrears even though R410 goes off my account every month to them. i neeed someone to phone me and explain to me why my account is in arrears and how come because you guys debit your money every month, i will also go to the nearest store and get a settlement amount cause my name will have a bad record because of you guys. im totally fed up because no one even rep**** to my previous complaint. REALLY NOW, WHERE IS SOME GOOD SERVICE!!!
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Yde's replyOfficial
20 Aug 2015, 11:21Hello Julibabe,
Thank you for affording us the opportunity to attend to your query.
Upon receipt of your post, we conducted an enquiry and established that the debit order that was processed on 26 June was unsuccessful and the debit order was reversed. As a result of this your account fell into arrears. We believe that you were contacted and informed of this matter.
We sincerely apologise for the manner in which you felt your query was attended to and for any inconvenience that may have been caused.
Furthermore, we confirm that our Hellopeter.com profile was inactivate for a certain period and we were unable to attend to your query; however we sincerely apologise as it is not the norm for us not to reply to a customer's post on the site.
We value your patronage and we look forward to your account being brought up to date with payment and we sincerely hope that you will reconsider closing your account as we value you as an account holder.
Best regards,
Chevola
Thank you for affording us the opportunity to attend to your query.
Upon receipt of your post, we conducted an enquiry and established that the debit order that was processed on 26 June was unsuccessful and the debit order was reversed. As a result of this your account fell into arrears. We believe that you were contacted and informed of this matter.
We sincerely apologise for the manner in which you felt your query was attended to and for any inconvenience that may have been caused.
Furthermore, we confirm that our Hellopeter.com profile was inactivate for a certain period and we were unable to attend to your query; however we sincerely apologise as it is not the norm for us not to reply to a customer's post on the site.
We value your patronage and we look forward to your account being brought up to date with payment and we sincerely hope that you will reconsider closing your account as we value you as an account holder.
Best regards,
Chevola
Best regards,
Yde's reply20 Aug 2015, 11:21
Official
Hello Julibabe,
Thank you for affording us the opportunity to attend to your query.
Upon receipt of your post, we conducted an enquiry and established that the debit order that was processed on 26 June was unsuccessful and the debit order was reversed. As a result of this your account fell into arrears. We believe that you were contacted and informed of this matter.
We sincerely apologise for the manner in which you felt your query was attended to and for any inconvenience that may have been caused.
Furthermore, we confirm that our Hellopeter.com profile was inactivate for a certain period and we were unable to attend to your query; however we sincerely apologise as it is not the norm for us not to reply to a customer's post on the site.
We value your patronage and we look forward to your account being brought up to date with payment and we sincerely hope that you will reconsider closing your account as we value you as an account holder.
Best regards,
Chevola
Thank you for affording us the opportunity to attend to your query.
Upon receipt of your post, we conducted an enquiry and established that the debit order that was processed on 26 June was unsuccessful and the debit order was reversed. As a result of this your account fell into arrears. We believe that you were contacted and informed of this matter.
We sincerely apologise for the manner in which you felt your query was attended to and for any inconvenience that may have been caused.
Furthermore, we confirm that our Hellopeter.com profile was inactivate for a certain period and we were unable to attend to your query; however we sincerely apologise as it is not the norm for us not to reply to a customer's post on the site.
We value your patronage and we look forward to your account being brought up to date with payment and we sincerely hope that you will reconsider closing your account as we value you as an account holder.
Best regards,
Chevola
Best regards,