********** customer service from Feroza Canal walk,and poor quality for expensive dresses

I can’t help but to submit this complaint, hoping for a fast adequate resolution. I’m a very upset customer of YDE, Last week on the 21st August 2024, I bought a dress worth R1000 at YDE Canal walk. The dress was for an event that was gonna take place on the 24th. When I was wearing the dress in the morning of the event, I noticed that the dress is faulty on the left hand side. I then immediately packed it away, luckily I still had receipts of the purchase. I went back to the store on the 08th September, to exchange the dress , because I really liked the dress, I was just disappointed at the fault. I was attended by a very rude lady Feroza, she first asked me for the RSVP tag, which I thought I did not have with me, when I informed her that I don’t have the tag, she refused to exchange the dress without the tag. When I eventually found the tag she changed the story and told me that the dress has been worn, the label at the back is dirty, really !!! What hogwash is this? How could I have known that the label was dirty? On the day of purchase I literally entered the shop 10 minutes before their closing time, I was in a hurry including the sales lady who attended to us, I never touched the dress until the morning I realized there was a fault on the dress. I left the dress at the store with my receipt. I’ve been a customer of YDE for years, I still have clothing items that I have been wearing for years, which are still in good condition. I’m very disappointed this time around. Alter such a terrible encounter with the store supervisor , I want nothing to do with YDE, I simply walked in for an exchange of the dress, now I want my full refund!!! This Feroza lady is known for being rude to customers and this is unacceptable for such a prestigious company of your standard