1 reviews | Active since Jul 2016
**** customer service
<p>I bought a dress a YDE today at first I didn't notice that it was torn at the bottom until I got home. I decided to phone the store they tell me it will take more than two weeks to get one in Pretoria in my size. I have explained that I don't have more than two weeks my event is happening before that. I'm currently "on hold" with their head office waiting for a solution it's been more than 5min after a lady at the call centre told me I have to have an account with them otherwise they can't send it to the nearest store for me ***!!!</p>
Thank you for your post and for allowing us the opportunity to respond.
At Truworths, providing our customers with quality merchandise is of utmost importance to us and we are concerned to read of your experience.
In line with our returns policy, merchandise that is found to be defective can be returned within six months from the date of purchase provided that valid proof of purchase is presented. We have liaised with the manager of the store referred to in you post, who has requested for you to return to store with the fragrances and proof of purchase for him to escalate this matter to the relevant supplier.
We have attempted to contact you in this regard but were unfortunately unsuccessful in our attempts.
We hope to see you in store soon in order for the manager to assist in resolving this matter for you. Please feel free to also contact us on *** or via email to *** and we will gladly assist.
Kind regards,
Truworths Online Team
Best regards,
Thank you for your post and for allowing us the opportunity to respond.
At Truworths, providing our customers with quality merchandise is of utmost importance to us and we are concerned to read of your experience.
In line with our returns policy, merchandise that is found to be defective can be returned within six months from the date of purchase provided that valid proof of purchase is presented. We have liaised with the manager of the store referred to in you post, who has requested for you to return to store with the fragrances and proof of purchase for him to escalate this matter to the relevant supplier.
We have attempted to contact you in this regard but were unfortunately unsuccessful in our attempts.
We hope to see you in store soon in order for the manager to assist in resolving this matter for you. Please feel free to also contact us on *** or via email to *** and we will gladly assist.
Kind regards,
Truworths Online Team
Best regards,
We apologize for the previous post as this does not relate to your query.
Best regards,
We apologize for the previous post as this does not relate to your query.
Best regards,
Thank you for your post and allowing us the opportunity to assist.
We are concerned to read of your experience and sincerely apologize for the manner in which you were assisted.
We can verify that our consultant has contacted you and has raised your concerns with the relevant management to investigate and address. We are pleased that you were subsequently able to locate an alternative dress for your function.
We would like to thank you for bringing this matter to our attention and once again apologize for the inconvenience and frustration caused.
Please feel free to contact us on *** or via email *** should you have any further inquiries, comments or suggestions.
Yours in service,
YDE Online Team
Best regards,
Thank you for your post and allowing us the opportunity to assist.
We are concerned to read of your experience and sincerely apologize for the manner in which you were assisted.
We can verify that our consultant has contacted you and has raised your concerns with the relevant management to investigate and address. We are pleased that you were subsequently able to locate an alternative dress for your function.
We would like to thank you for bringing this matter to our attention and once again apologize for the inconvenience and frustration caused.
Please feel free to contact us on *** or via email *** should you have any further inquiries, comments or suggestions.
Yours in service,
YDE Online Team
Best regards,