Customer experience

I Went to Clearwater today and got a very helpful lady who helped me contact and look for the jump suit i had seen at Sandton City we called the store at 18:10 asking if i can place an order for the jump suit or have it prepared and i will quickly come get it the lady by the name Innocentia at Sandron store agreed, they were advised i was on the way, now i don’t drive a Porsche neither could i fly but i arrived at 19:10 only to be turned away by a lady behind a glass door ,she simply said come tomorrow as if she knew where i stayed.. they could’ve at least said that don’t come this side we close at half past 6 or something but none of that was communicated to me while i was at clearwater and rushing and Manoeuvring traffic was all for nothing ..i am just so angry at the time spent calling Sandton,the energy spent driving for nothing...please respect customers ,please communicate with customer dont mislead us... its just so crazy that we still must experience such Customer service in this day and age..