Cresta customer service

<p>Yesterday I bought a skirt at your Cresta branch, someone was waiting for me and I tried on 5 so I was trying to be fast and missed a hole in the one I ultimately decided to buy.</p> <p>The hole was discovered when I tried the skirt on again when I got home, on discovery I folded the skirt back into it's bag with it's slip.</p> <p>Today I exchanged the skirt, the initial shop assistant was very helpful and understanding, holes happen, the skirt was out of stock but I picked one that was a similar price and went to try it on, all fits all good cool.</p> <p>Went to the counter to make the final exchange and was met with a manager who pointed out some random hairs - cat/dog I think - caught underneath the skirt and asked me what they were, pointed out they weren't my hair colour. I said I don't know, looked like animal hair, maybe people had previously tried it on who also owned pets. She looked at me like I was insane, told me her sales rep said there was no way I bought it with a hole and I had done it myself. I pointed out all the tags were still on it and I had bought it less than 24 hours prior what exactly was she accusing me of doing. She told me they don't let animals in to their store I responded that I never said she did.</p> <p>She then proceeded to exchange the skirt in the rudest way possible and handed over the new one with the final comment we don't sell broken clothes.</p> <p>The first page of your hello Peter reviews has 2 separate bought broken clothes reviews on it so clearly it happens, I understand it happens which is why I was happy to give up part of my Saturday to rectify the issue.</p> <p>I do not appreciate being called a **** after following your exchange practices to the letter and as fast as I possibly could. </p> <p>The new skirt was R50 cheaper so now I have a gift voucher for that amount, I'm not sure you stock anything close to that price so feel free to use the money towards staff training.</p>