Complaint

On 02 December 2019 I visited YDE Tygervalley, as I was looking for a pants to go with a blazer I also bought at the same store. The said store had 1 pants with code 068.9340 luminous Emile. I needed a different size and requested assistance from one of the sales/ floor assistants (Lee) and requested that she enquire from the other branches if they have the required size. She checked on the system and told me that it is only available ‘up country’. I asked her how long it will take for the item to be delivered as I need the pants by 20 December 2019, for a wedding on the 21st. She said it will take up to 2 weeks for Tygervalley to receive the item. The store that had the pants in stock was Menlyn Park, Pretoria. I asked her to request the pants. She promised me that she will call me as soon as the pants arrive. On 15 December I visited the Tygervalley store again to follow up. The pants was not at the store and Lee told me that she cannot check on the system where exactly the item is. All she can see is the pants has been requested or blocked out on the system. She said I must give it time until Wednesday, 18 December 2019. On Wednesday I phoned the Tygervalley store as I still have not received any update or even a courtesy call. I spoke to a lady (she did not give her name) and I explained to her that I am waiting on a pants that was requested from Menlyn park. She asked me when did I request it and I told her on 02 December 2019, whilst I was in store on the said day. This lady told me ‘No sir it can take up to 3 weeks’. I was running out of time as the wedding was in 3 days. I checked online and I saw that if a customer request an item online it can take 3 - 5 days for delivery. Why is it taking so long for a store to store delivery????? I went to Canal Walk Yde and took a similar pants but in a light blue color. This was bought on 19 December 2019. While I was in the canal walk store I spoke to the manager and explained to her the story about the pants I requested from Tygervalley. She immediately called the Menlyn park store and spoke to the manager i.e. Lawrence. He told the lady that the pants was only requested from Tygervalley on 10 December 2019. My question is why did the Tygervalley store only request the pants on 10 December when I was in store on 02 December??? He also told the canal walk manager that the pants is still in store as the couriers did not come and collect the boxes. She told him that the store must follow up with the couriers and inform them that the store have items that must be collected. She phoned the manager at the Tygervalley store and informed her of the situation and that the pants is still in the Menlyn park store and the customer requested the pants on 02 December already. The Tygervalley manager told her that she unfortunately can not advise what happened with the request as Lee is not at work and she was booked off sick. On 02 January 2020 I went back to Tygervalley and spoke to the store manager. I asked her whether the pants had arrived. She went to the isle and came to the counter with the pants. My question to her was ‘Why hasn’t any one from the store phoned me to inform me that they received the pants ?’ She responded and said the other lady said the customer no longer need it. When did I say that I no longer want the pants??? No courtesy call yet again from the Tygervalley store!!! The manager from this store could’ve taken charge of the situation and find an amicable remedy to resolve the issue. They seemed unconcerned about the whole ordeal. Bearing in mind I was inconvenienced as I had to find a different pants which I could wear to the wedding. This is pathetic service from the so called Young Designers Emporium store. You pay astronomical prices for the clothes and this is the service you get!!! Tygervalley and Menlyn Park stores must be held accountable!!!