NN
Noluthando N
1 reviews | Active since Nov 2010
06 Jan 2016, 15:50
Closed account
I closed my account on the 21st of December and I called your call centre and requested a letter to confirm that the account was closed. I spoke to Tasneem who confirmed that the letter would be sent via email in the next 3 to 4 days. I still have not received the letter so I called your call centre again today and spoke to Siphokazi Jolozi she told me that Miche Mourats said I will not get a letter until a give her a valid reason for requesting it.<br> Please find someone to email me a letter confirming that the account is closed asap and NO I will not provide a reason for requesting the letter.
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Yde's replyOfficial
11 Jan 2016, 08:03Hello Thando001,
Thank you for your post.
We were concerned to read of your query and apologize for your experience in this regard.
Following our telephonic conversation, we can confirm that a closure letter has been sent to you via email.
Whilst we regret that you have decided to close your account with us, we hope that we can continue our relationship we have established with you over the years by retaining you as a cash customer.
Should you require any assistance in future please feel free contact us on *** or via email on ***.
Yours in Fashion,
Lynn
Thank you for your post.
We were concerned to read of your query and apologize for your experience in this regard.
Following our telephonic conversation, we can confirm that a closure letter has been sent to you via email.
Whilst we regret that you have decided to close your account with us, we hope that we can continue our relationship we have established with you over the years by retaining you as a cash customer.
Should you require any assistance in future please feel free contact us on *** or via email on ***.
Yours in Fashion,
Lynn
Yde's reply11 Jan 2016, 08:03
Official
Hello Thando001,
Thank you for your post.
We were concerned to read of your query and apologize for your experience in this regard.
Following our telephonic conversation, we can confirm that a closure letter has been sent to you via email.
Whilst we regret that you have decided to close your account with us, we hope that we can continue our relationship we have established with you over the years by retaining you as a cash customer.
Should you require any assistance in future please feel free contact us on *** or via email on ***.
Yours in Fashion,
Lynn
Thank you for your post.
We were concerned to read of your query and apologize for your experience in this regard.
Following our telephonic conversation, we can confirm that a closure letter has been sent to you via email.
Whilst we regret that you have decided to close your account with us, we hope that we can continue our relationship we have established with you over the years by retaining you as a cash customer.
Should you require any assistance in future please feel free contact us on *** or via email on ***.
Yours in Fashion,
Lynn