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shanon K

1 reviews | Active since Feb 2015

08 Jul 2020, 11:37

Call centre increasing limits after i declined

I Love YDE, but i had a very alarming experience, i received a call from *** at about 11:07am, someone called me and asked to speak me, i said that i am speaking, they asked if i would be interested in increasing my credit limit, i said no thanks, the consultant said ohk no problem and said bye, then hung up the phone few mins later i got an sms stating the following "Congrats , u've been granted a new YDE account limit of R3150"., after i had clearly said no she continued to increase my limit, what alarms me is that no security checks was done only thing she confirmed was name, i could have been a *********, second thing is i did not give consent to do a credit check and thirs is after i clear said no she acknowledged me rejecting and still continued. I am very upset, this is how people go into debt. I am really disappointed this is my first negative experience with yde

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Replies (1)
Yde
Yde's reply09 Jul 2020, 08:17
Official
Thank you for your post. 

We acknowledge your concerns raised and have escalated the matter to the relevant department to address. 

Upon reviewing your account, we can confirm that your credit limit has been declined as per your advice. However, the SMS you received was delayed. We can further confirm that one of our consultants has been in contact with you to provide feedback and are pleased that this matter has been resolved. 

We trust that we were able to clarify this matter with our response. 

Kind regards, 

YDE Online Team

Best regards,