1 reviews | Active since Oct 2016

13 Oct 2016, 13:58

BEST CUSTOMER SERVICE EVER

<p>I would like to give Sphiwe from YDE Rosebank 10/10 cmpliment for the outstanding work. I saw a Khosi Nkosi dress on the net and phone Rosebank to check if they have it. I spoke to Sphiwe and she suggested that I send her the photo via whatsapp as I did not have the code/deadline. </p> <p>After recievieng the photeo seh advised taht they dress was from the last session and suggested the Sihle dress. After numerous whatsapps she sent me pictures of the dress and I just loved it.</p> <p>When I arrived to collected the dress the shop was closing forthe day but they assisted me. I couldnt fit the dress because I was in a hurry but the size was my usual dress size (I have bought most dresses from Khosi Nkosi fit). </p> <p>When I got home the dress was a bit smaller so I sent her a message and advised me that she will contact the designer for bigger size to be sent over tothe shop. to my suprise, just after dinner she told me the dress with be ready for collection the next day. </p> <p>When I collected the dress it was after my working hours and it was a perfet fit. </p> <p>Thank you YDE Rosebank for people like her and to Khosi Nkosi for a wonderful service.</p>

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Replies (1)
Yde
Yde's reply22 Oct 2016, 09:01
Official

It is always a pleasure to hear that our customers receive world class customer service.

Thank you for taking the time to let us know of the professional and efficient service that you received from one of our consultants. We are delighted that she was able to assist you so professionally and that she went the extra mile to facilitate an effortless and unforgettable shopping experience, as this is our vision for customers. We will be sure to relay this wonderful feedback to the worthy recipient as well as her management team.

On behalf of YDE, we would like to express our thanks to you for your valued support and look forward to having you as a fashion-forward customer for years to come.

Kind regards and happy shopping,

YDE Online Team