1 reviews | Active since Feb 2016
Bad treatment
I visited YDE somerset mall today while I was busy shopping with my boyfriend the security guard ask me out I was confused but I followed him everyone was looking at me asked him whatup he asked me did I pick up a wallet .. I was like what what u talking about ? He said someone saw me pucking it up and it doesn't belong to me I said noo man I don't noo what u talking about I was sooo mad mad he insisted that I did and someone saw me I was literally crying went back inside I wanted to leave my boyfriend bagged me to stay and continue... And I saw a supervisor and told her everything she gave me attitude I was fuming mad how can they do that I was sooo Embarrassed couldn't help it kept on crying everyone looking at me .. I told the supervisor that I will report this treatment she said to me she will take my details when I get to the counter to pay and well she was ther helping the cashier to pack my clothes she didn't say anything... And they found the guy who piked th wallet no one came to apologise to me to make me feel better the supervisor gave me a bad attitude I remember sh was tellng me don't\ touch me\" clearly I touched her by mstake shwng her the clothes I wore thy frm Yde"
We acknowledge receipt of your post received via our Facebook page and were truly concerned to read of your recent experience in our store.
Whilst YDE security guards are employed by an independent contractor to YDE, they are mandated to uphold the international service standards which we expect from all staff as well as our affiliates.
We believe that one of our consultants has contacted you to apologise for your experience and has further escalated your concerns to the Area Manager to address with both the Store Supervisor and the management team of the security company.
We completely understand your frustration and wish to once again apologise on behalf of YDE. We can assure you that we view issues of misconduct in a very serious light and this matter will be addressed in earnest.
Yours sincerely,
Lynn
We acknowledge receipt of your post received via our Facebook page and were truly concerned to read of your recent experience in our store.
Whilst YDE security guards are employed by an independent contractor to YDE, they are mandated to uphold the international service standards which we expect from all staff as well as our affiliates.
We believe that one of our consultants has contacted you to apologise for your experience and has further escalated your concerns to the Area Manager to address with both the Store Supervisor and the management team of the security company.
We completely understand your frustration and wish to once again apologise on behalf of YDE. We can assure you that we view issues of misconduct in a very serious light and this matter will be addressed in earnest.
Yours sincerely,
Lynn