Bad service,arrogant stuff and poor clothing quality

I quite recently experienced a terrible service at centurion YDE . I bought a dress on the 30 th November but today on the 12 December I want to return the dress due to bad quality I was told that the dress looks like it’s worn and I cannot exchange it for anything else the matter will be escalated to the head office and I will get my response in 2 weeks ... my argument was I have a function tomorrow and I cannot wait for two weeks I need the dress same day , the lady who was assisting me then said there is nothing that she can do I must leave that dress and she then called her colleagues to come so I was surrounded by 5 employees at the shop screaming at me telling me that I am a **** the dress is the way it is because it’s been worn and they check all their client clothes thoroughly before they proceed with the sale , the store manager bongiwe nkabinde then said to me she will give me a call tomorrow for feedback then I asked her what guarantee do I have that she will come back to me , I asked her to give me a written proof to say she is taking my dress for “assessment “ and she will call me to come collect it tomorrow she then said she won’t write anything down and she won’t even write her name down she doesn’t have any guarantee that this matter will even be approved, the stuff was busy saying how they are used to people like me and laughing at me .... the store manger refused to help me even after seeing that the material on the dress is poor even if it’s worn it doesn’t justify the fact that it’s falling apart this dress literally looks like I have had it for over a year ... she then took her hand bag and left without coming up with a solid conclusion and rudely said I won’t give you my name and even when she saw how desperate I was to get a dress for my function tomorrow ...: I am deeply disappointed by the behavior of your staff and the treatment they gave me .