DM
Danielle M
1 reviews | Active since Oct 2019
09 Oct 2019, 14:52
BAD SERVICE DONT ORDER ONLINE FROM YDE
I Bought an item on the 21 July and never got a response from anyone since I sent them an email on the 7/08/2019 only to find that the item arrived on the 24/07/2019 but no one contacted me , I went to my staff function without wearing the Jacket I have purchased. The sales consultant then called me to advise me I can collect the item , I advised the agent I want my money back and he had an attitude and told me I cant get a refund , This is my money I am sick on Retailers doing what they want to the consumers. My order number is 803001R252 , I doubt YDE even cares.
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Yde's replyOfficial
10 Oct 2019, 14:48Thank you for your post.
We acknowledge your frustration and escalated your concerns raised to the relevant Management team to address.
We were advised that your order was delivered on 24 July 2019, and the relevant store manager tried to contact you to advise, however, you were unavailable. Following the communication, you had with one of our consultants we can confirm that arrangements for your return to the store have been made and are pleased that this matter has been resolved in the interim.
Should you have any concerns, suggestions or queries to share, please contact us directly on *** or via email ***
Sincere apologies,
YDE Online Team
We acknowledge your frustration and escalated your concerns raised to the relevant Management team to address.
We were advised that your order was delivered on 24 July 2019, and the relevant store manager tried to contact you to advise, however, you were unavailable. Following the communication, you had with one of our consultants we can confirm that arrangements for your return to the store have been made and are pleased that this matter has been resolved in the interim.
Should you have any concerns, suggestions or queries to share, please contact us directly on *** or via email ***
Sincere apologies,
YDE Online Team
Yde's reply10 Oct 2019, 14:48
Official
Thank you for your post.
We acknowledge your frustration and escalated your concerns raised to the relevant Management team to address.
We were advised that your order was delivered on 24 July 2019, and the relevant store manager tried to contact you to advise, however, you were unavailable. Following the communication, you had with one of our consultants we can confirm that arrangements for your return to the store have been made and are pleased that this matter has been resolved in the interim.
Should you have any concerns, suggestions or queries to share, please contact us directly on *** or via email ***
Sincere apologies,
YDE Online Team
We acknowledge your frustration and escalated your concerns raised to the relevant Management team to address.
We were advised that your order was delivered on 24 July 2019, and the relevant store manager tried to contact you to advise, however, you were unavailable. Following the communication, you had with one of our consultants we can confirm that arrangements for your return to the store have been made and are pleased that this matter has been resolved in the interim.
Should you have any concerns, suggestions or queries to share, please contact us directly on *** or via email ***
Sincere apologies,
YDE Online Team