1 reviews | Active since Feb 2011
Bad service at its worst
On the 5th Nov i went to buy a dress , i was doubled charged because of a printer that wasnt working and the till operator convinced me that since the printer went offline payment wont go through i argued that , got my bank statement and realized i was double charged, called the store on tues and spoke to Mmathabo and reported the matter she said i must bring the bank slip since i lost the receipt, went there on wednsday 11 nov only for her to say YDE wont accept the bank stat since it was dated the day before it has to show the current date.Mind you i phoned before going to the store,i was furious because the store is 20kms away from me she wasnt embrassed to say i must go the bank which is 8kms away from the mall like im using water in the car and have that time to waste , she apologized and said she will send the driver to me on thurs 12 nov to come collect, i then went to the bank 12 nov and waited for her call she didnt call LIKE PLEASE CAN I GET THE REFUND IM ABSOLUTELY NOT WILLING TO GO NEAR THAT STORE its bad service from her i have been a loyal client but this is nonsense. I use money to go up and down getting bank statements its ******* really
Thank you for your post.
We were truly concerned to read of your experience and acknowledge your frustration in this regard.
We therefore contacted the manager of the store in question to urgently attend to this matter for you. We were informed that the consultant should have correctly informed you regarding the documents required. The Store Manager will address this matter with the consultant involved.
We believe that the Admin Manager has been in contact with you to apologize for your experience and that the required documentation has since been received and sent to our Finance Department.
We trust that your query will be successfully resolved once the investigation has been concluded and we are committed to remain in contact with you until such time.
We wish to once again convey our sincerest apologies for any inconvenience caused as a result of this matter.
Yours sincerely,
Lynn
Thank you for your post.
We were truly concerned to read of your experience and acknowledge your frustration in this regard.
We therefore contacted the manager of the store in question to urgently attend to this matter for you. We were informed that the consultant should have correctly informed you regarding the documents required. The Store Manager will address this matter with the consultant involved.
We believe that the Admin Manager has been in contact with you to apologize for your experience and that the required documentation has since been received and sent to our Finance Department.
We trust that your query will be successfully resolved once the investigation has been concluded and we are committed to remain in contact with you until such time.
We wish to once again convey our sincerest apologies for any inconvenience caused as a result of this matter.
Yours sincerely,
Lynn