1 reviews | Active since Feb 2016
Bad service and attitude
I bought a top on 8 Feb 2016. I fitted size small and trousers size xs. Both were perfect. However, the top was damaged and I had to take a different one from the shelf. The lady did say that I can' t return the item from which I understood no refund. When I got home I immefiately saw that I took a xs top and not a small. I went back yesterday and explain to the store manager what happened and just told me I can lay a complaint if I'm not happy. I asked her to phone the number she gave me, which se did reluctantly. I again explained my problem and was told that it will be referred to the area manager. In the mean time I've contacted Yde in their fb page, but the response is still the same. I've contacted Truworths on their fb page, because Yde is owned by Truworths, still waiting for someone to contact me. I can't afford to pay R420 for a top just to throw in my cupboard. It states on the back of the slip that the item cant be returned when its an end-of-the-season sale, nothing about normal sales. Nowhere it is indicated or I was told that it was an end of season sale. I demand them to exchange this top, it was a very honest mistake. I want an area manager to contact me.
Thank you for your post and allowing us the opportunity to respond.
We have investigated the concerns raised in your post and can verify that by 8 February 2016 our end of season sale had already started. Therefore you were correctly informed that your return could not be authorized.
This being said, we acknowledge your frustration in this regard and have therefore escalated this matter to the Area Manager of the store mentioned in your post. We believe that you were contacted by her and she was able to resolve this matter for you.
Should you have any enquiries or concerns please feel free to contact us on *** or via email ***.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We have investigated the concerns raised in your post and can verify that by 8 February 2016 our end of season sale had already started. Therefore you were correctly informed that your return could not be authorized.
This being said, we acknowledge your frustration in this regard and have therefore escalated this matter to the Area Manager of the store mentioned in your post. We believe that you were contacted by her and she was able to resolve this matter for you.
Should you have any enquiries or concerns please feel free to contact us on *** or via email ***.
Kind regards,
Lynn
