Bad customer service YDE Menlyn

I had an account with Yde and then I forgot about it and they handed it over to their lawyers IDC and I settled their account through them and they said I can go to the nearest branch to ask for my refund because I paid over before they can completely closed it and update the bureau.Today on the 4th of March 2025 I went to my nearest store which is menlyn to ask for that refund so that the account can be closed completely so they told me that they can't because they must call their legal department first before they can help me and I'm working far from the mall,I knock off 5 o'clock so I won't be able to be their on time for them to call those lawyer to confirm.They said then they won't able to help me.I don't know why are they failing to do the arrangements via emails or something with their lawyers so that they can help me.I will never even advice anyone to open an account with YDE as they dont know what is service or even to go extra mile to their customers.I will also take this matter to NCA as I'm not happy with what they are doing it mean's am not the only one.I will take this matter to all the platforms as well until they resolve my issue