TP
Tertius P
1 reviews | Active since Feb 2021
03 Sept 2021, 13:50
Bad customer service
We paid off the account last month but they tacking their time to clear off my wife's name in ITC. I decided to even close off the account cause of the bad customer service .
Helpful (0)
Replies (2)0
Replies (2)
Yde's replyOfficial
03 Sept 2021, 17:16Thank you for your post,
We have escalated your concerns raised to the relevant department and will provide feedback once available.
Kind regards,
YDE Online Team
We have escalated your concerns raised to the relevant department and will provide feedback once available.
Kind regards,
YDE Online Team
Yde's reply03 Sept 2021, 17:16
Official
Thank you for your post,
We have escalated your concerns raised to the relevant department and will provide feedback once available.
Kind regards,
YDE Online Team
We have escalated your concerns raised to the relevant department and will provide feedback once available.
Kind regards,
YDE Online Team
TP
Tertius P's updateReviewer Update
06 Sept 2021, 09:47Morning YDE Online team
Few weeks back I paid off this account hoping that it will be dealt with quick and I paid the FNB account days after, now guess what? FNB cleared everything before you guys and even updated the ITC the same day.
What I'm seeing with YDE is a bad customer service with employees that doesn't want to take a responsibility with customer complains. If you are clearing ITC only month ends then why my wife's account wasn't cleared last month?
Clearly I am not impressed by this poor service.
Kind regards
Mr Phetla
***
Few weeks back I paid off this account hoping that it will be dealt with quick and I paid the FNB account days after, now guess what? FNB cleared everything before you guys and even updated the ITC the same day.
What I'm seeing with YDE is a bad customer service with employees that doesn't want to take a responsibility with customer complains. If you are clearing ITC only month ends then why my wife's account wasn't cleared last month?
Clearly I am not impressed by this poor service.
Kind regards
Mr Phetla
***
TP
Tertius P's update06 Sept 2021, 09:47
Reviewer Update
Morning YDE Online team
Few weeks back I paid off this account hoping that it will be dealt with quick and I paid the FNB account days after, now guess what? FNB cleared everything before you guys and even updated the ITC the same day.
What I'm seeing with YDE is a bad customer service with employees that doesn't want to take a responsibility with customer complains. If you are clearing ITC only month ends then why my wife's account wasn't cleared last month?
Clearly I am not impressed by this poor service.
Kind regards
Mr Phetla
***
Few weeks back I paid off this account hoping that it will be dealt with quick and I paid the FNB account days after, now guess what? FNB cleared everything before you guys and even updated the ITC the same day.
What I'm seeing with YDE is a bad customer service with employees that doesn't want to take a responsibility with customer complains. If you are clearing ITC only month ends then why my wife's account wasn't cleared last month?
Clearly I am not impressed by this poor service.
Kind regards
Mr Phetla
***