1 reviews | Active since Sept 2012
Bad attitude from the consultant
<p> I have been having issues with YDE not debiting my account on the correct date or not debiting at all. I am getting tired of calling every month to enquire when my account will be debited. Today i called in and spoke to Amy who gave me attitude when i asked why they havent debited my account and furthermore when i asked her to give me the account number to pay via EFT, she told me to go my profile and search for the banking details, would it **** her just to give me the account number. She kept on pushing the blame to my bank and saying i need to enquire with them why the debit order is not going off, after she told me that the request was not send to my bank. I honestly think YDE shoud consider training their staff on how to deal with clients as this is not the first encounter with consultant giving me an attitude.</p>
Thank you for your post.
We were regretfully unable to access the Hellopeter page at the time of your post and could therefore not timeously attend to your query.
We have investigated your concerns and established that an error occurred with the processing of the debit orders for your account which resulted in your bank account being debited late. We can verify that this error has subsequently been rectified.
We were further concerned to read of the manner in which you were assisted by our consultant and have brought this matter to the attention of the relevant Call Centre management team to investigate and address.
Following our recent telephonic conversation, we once again apologize for your experience and for any inconvenience caused. We are however pleased that we were able to acceptably attend to this matter for you.
Please feel free to contact us on 021- ********** or via email on ********** should you have any further enquiries, comments or suggestions.
Yours in service,
YDE Online Team
Thank you for your post.
We were regretfully unable to access the Hellopeter page at the time of your post and could therefore not timeously attend to your query.
We have investigated your concerns and established that an error occurred with the processing of the debit orders for your account which resulted in your bank account being debited late. We can verify that this error has subsequently been rectified.
We were further concerned to read of the manner in which you were assisted by our consultant and have brought this matter to the attention of the relevant Call Centre management team to investigate and address.
Following our recent telephonic conversation, we once again apologize for your experience and for any inconvenience caused. We are however pleased that we were able to acceptably attend to this matter for you.
Please feel free to contact us on 021- ********** or via email on ********** should you have any further enquiries, comments or suggestions.
Yours in service,
YDE Online Team