1 reviews | Active since Jan 2013
ANGRY CUSTOMER THAT MADE PAYMENTS BUT GETTING STORIES
I am very disappointed by the service and the way you guys treat your customers. I made a payment on the 03/02/2017 at Eastgate Yde, I specifically asked how much is outstanding and I was advised of the amount that I paid at that time.
The amount I paid was R1690.00 and I was not advised of any other payments outstanding, I even asked to close my account thereafter. However now I am getting text messages from a company MBD that I have been handed over. HOW DO I GET HANDED OVER WHEN I SPECIFICALLY ASKED TO PAY OFF THE ACCOUNT AND A CERTAIN AMOUNT WAS ADVISED AND PAID OFF?
When I am calling the customer centre about these texts I am getting they are telling me that the Consultant did not advise me of the full amount. If that’s the case why was no communication made from February 2017 made to be advised that there is a certain amount outstanding? Why do I log on the YDE online account and there is no amount due showing to indicate that there is an amount outstanding and by that the payment would have been made? I have been given the run around by both the companies YDE and MBD. YDE says that I should call MBD and MBD says I should call YDE since the fault is on their side.
I NEED ANSWERS AND I NEED THAT AMOUNT TO BE TAKEN OFF BECAUSE AS FAR AS I AM CONCERNED A FULL AMOUNT HAS BEEN PAID THAT I WAS ADVISED OF WHICH IS R1690 ON THE 03/02/2017 NOT THE AMOUNT THAT I HAVE BEEN ADVISED OF R18807.76 ON 20/12/2017.
WHY WAIT 10 MONTHS TO COMMUNICATE TO ME THAT THERE IS AND OUTSTANDING AMOUNT AND WHY HASN’T THERE BEEN ANY COMMUNICATIONS, BASICALLY YOU GUYS ARE RIPPING ME OFF AND TRYING TO TARNISH MY NAME ON THE CREDIT LISTING. IF THIS IS NOT SORTED OUT SOON I MIGHT AS WELL
Thank you for your post and for the opportunity to clarify this matter for you.
We have investigated your concerns raised, and can confirm that upon your request for the outstanding balance, you were informed of the total amount due for that month, and not the full account balance amount owing at the time. For this reason, your account still reflected a small balance.
We can verify that as the account then subsequently remained in arrears and communication regarding the status of your account was sent out on a regular basis, and that additional charges were also incurred.
As you are still liable for the account balance owing, we confirm that you have been advised to contact MBD Attorneys directly, as your account is currently being administered by them.
Kind regards,
YDE Online Team
Thank you for your post and for the opportunity to clarify this matter for you.
We have investigated your concerns raised, and can confirm that upon your request for the outstanding balance, you were informed of the total amount due for that month, and not the full account balance amount owing at the time. For this reason, your account still reflected a small balance.
We can verify that as the account then subsequently remained in arrears and communication regarding the status of your account was sent out on a regular basis, and that additional charges were also incurred.
As you are still liable for the account balance owing, we confirm that you have been advised to contact MBD Attorneys directly, as your account is currently being administered by them.
Kind regards,
YDE Online Team