TR
Terri R
1 reviews | Active since Sept 2015
25 Sept 2015, 10:08
Account payment
Hi.<br> <br> I made an online payment of R500 on Wed 23 September 2015. When phoning into head office, I was told that no payment was made and that even if there was, they cannot offer me any credit due to the fact that I still work for the company. I finished working for the company October 2014.<br> <br> What does this have to do with the fact that I paid my account?I paid my account so I expect that I can make a purchase. Today.
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Yde's replyOfficial
06 Oct 2015, 09:37Hello Terri Roelf,
Thank you for your post.
We have reviewed your account and can confirm receipt of the payment you mentioned in your post. We however wish to advise that payments made via Electronic Funds Transfer (EFT) ordinarily only reflect after 3 -4 days.
In terms of your credit agreement with Young Designers Emporium (YDE), Truworths Limited is the acting agent on behalf of YDE. As per the conditions of your contract of employment with Truworths, your credit facility has temporarily been suspended for this account, due to the status of your two other accounts held within the group.
We trust that we were able to adequately respond to your query however, should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
We have reviewed your account and can confirm receipt of the payment you mentioned in your post. We however wish to advise that payments made via Electronic Funds Transfer (EFT) ordinarily only reflect after 3 -4 days.
In terms of your credit agreement with Young Designers Emporium (YDE), Truworths Limited is the acting agent on behalf of YDE. As per the conditions of your contract of employment with Truworths, your credit facility has temporarily been suspended for this account, due to the status of your two other accounts held within the group.
We trust that we were able to adequately respond to your query however, should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Best regards,
Yde's reply06 Oct 2015, 09:37
Official
Hello Terri Roelf,
Thank you for your post.
We have reviewed your account and can confirm receipt of the payment you mentioned in your post. We however wish to advise that payments made via Electronic Funds Transfer (EFT) ordinarily only reflect after 3 -4 days.
In terms of your credit agreement with Young Designers Emporium (YDE), Truworths Limited is the acting agent on behalf of YDE. As per the conditions of your contract of employment with Truworths, your credit facility has temporarily been suspended for this account, due to the status of your two other accounts held within the group.
We trust that we were able to adequately respond to your query however, should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
We have reviewed your account and can confirm receipt of the payment you mentioned in your post. We however wish to advise that payments made via Electronic Funds Transfer (EFT) ordinarily only reflect after 3 -4 days.
In terms of your credit agreement with Young Designers Emporium (YDE), Truworths Limited is the acting agent on behalf of YDE. As per the conditions of your contract of employment with Truworths, your credit facility has temporarily been suspended for this account, due to the status of your two other accounts held within the group.
We trust that we were able to adequately respond to your query however, should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Best regards,