1 reviews | Active since Oct 2015
Account paid yet payment not allocated to account
I was at yde eastgate branch on the 23rd of September to pay my account and their system rebooted itself before having printed mt receipt for payment. The store manager or supervisor said I will get my money back after 24 or 48 hours because the payment didn't show on their side meanwhile it went off on my bank account.<br> <br> I have been calling yde almost everyday and faxing and emailing my proof of payment yet the money is still not allocated. I'm getting sms's that my account is overdue when I actually paid it on time and in fact I paid early.<br> <br> No one bothers to call me to give me an update except for Tasneem who felt sorry for me because I was so upset over the phone.<br> The service is not of quality and I am highly frustrated and angry that my query is still not resolved after 3 weeks.<br> <br>
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
We acknowledge your frustration in this regard and wish to apologise for the manner in which your query was handled. We can assure you that this matter will be brought to the attention of the relevant management.
Following our telephonic conversation, we confirm that we have received the relevant documentation and have since allocated the payment to your account. Further to this, an instruction will be sent to all credit bureaus to update the status of your payment profile.
We trust that we have acceptably attended to your query and once again apologize for any inconvenience caused as a result of this matter.
Kind regards,
Lynn
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
We acknowledge your frustration in this regard and wish to apologise for the manner in which your query was handled. We can assure you that this matter will be brought to the attention of the relevant management.
Following our telephonic conversation, we confirm that we have received the relevant documentation and have since allocated the payment to your account. Further to this, an instruction will be sent to all credit bureaus to update the status of your payment profile.
We trust that we have acceptably attended to your query and once again apologize for any inconvenience caused as a result of this matter.
Kind regards,
Lynn