1 reviews | Active since Oct 2016
Absolute terrible service
YDE consultant co tatted my wife and she once again explained the situation and willing to except an even bigger size yet YDE still refuses to already we were put up with their unusual return window and now this I will also the insinuation that was made by an YDE employee is making us considering other actions other thing it’s nice when you have options and can choose where to spend it I most certainly will not spend another cent in any of their stores
Thank you for your post.
In line with our Returns Policy, we will happily credit or exchange all incompatible merchandise, including gifts, provided they are returned with the original invoice or gift receipt and comply with the requirements of this policy.
Whilst we acknowledge your frustration, we can verify that as you are not in possession of any proof of purchase, you were correctly informed by the Store Manager that a return or exchange could not be authorized.
We understand that you are not happy with the feedback provided however hope that that you will be able to perceive and accept our stance in this regard.
Yours sincerely,
YDE Online Team
Thank you for your post.
In line with our Returns Policy, we will happily credit or exchange all incompatible merchandise, including gifts, provided they are returned with the original invoice or gift receipt and comply with the requirements of this policy.
Whilst we acknowledge your frustration, we can verify that as you are not in possession of any proof of purchase, you were correctly informed by the Store Manager that a return or exchange could not be authorized.
We understand that you are not happy with the feedback provided however hope that that you will be able to perceive and accept our stance in this regard.
Yours sincerely,
YDE Online Team