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NISHAAN A
1 reviews | Active since Nov 2015
01 Dec 2015, 16:31
Abrapt attitude from call centre consultant
I decided to open a YDE account and I dealt with the most unpleasant person ever , I cannot remember her name but she's from the cape town call centre. I requested for her assistance and she told me to wait for another consultant to call me in a tone full of attitude and dropped the phone in my ear . how rude! is that really how clients should be treated? as a loyal YDE customer its extremely upsetting knowing that this is how we get treated by the employees of a brand we know and love. DISGUSTING!
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Yde's replyOfficial
08 Dec 2015, 07:20Hello Nishaan301,
At YDE we thrive on offering our valued customers service excellence of international standards and were therefore truly concerned to hear of your experience.
We immediately brought your complaint to the attention of our Call Centre Manager to investigate. We can confirm that the call center agent did not handle your call in a professional manner and for this we apologize. The appropriate corrective action has been taken to ensure that our high service standards are upheld at all times.
We thank you for bringing this matter to our attention as it allows us to improve on the service we offer our customers.
Should you have any further enquiries please feel free to email us ***.
Yours sincerely,
Lynn
At YDE we thrive on offering our valued customers service excellence of international standards and were therefore truly concerned to hear of your experience.
We immediately brought your complaint to the attention of our Call Centre Manager to investigate. We can confirm that the call center agent did not handle your call in a professional manner and for this we apologize. The appropriate corrective action has been taken to ensure that our high service standards are upheld at all times.
We thank you for bringing this matter to our attention as it allows us to improve on the service we offer our customers.
Should you have any further enquiries please feel free to email us ***.
Yours sincerely,
Lynn
Yde's reply08 Dec 2015, 07:20
Official
Hello Nishaan301,
At YDE we thrive on offering our valued customers service excellence of international standards and were therefore truly concerned to hear of your experience.
We immediately brought your complaint to the attention of our Call Centre Manager to investigate. We can confirm that the call center agent did not handle your call in a professional manner and for this we apologize. The appropriate corrective action has been taken to ensure that our high service standards are upheld at all times.
We thank you for bringing this matter to our attention as it allows us to improve on the service we offer our customers.
Should you have any further enquiries please feel free to email us ***.
Yours sincerely,
Lynn
At YDE we thrive on offering our valued customers service excellence of international standards and were therefore truly concerned to hear of your experience.
We immediately brought your complaint to the attention of our Call Centre Manager to investigate. We can confirm that the call center agent did not handle your call in a professional manner and for this we apologize. The appropriate corrective action has been taken to ensure that our high service standards are upheld at all times.
We thank you for bringing this matter to our attention as it allows us to improve on the service we offer our customers.
Should you have any further enquiries please feel free to email us ***.
Yours sincerely,
Lynn