RJ
REBECCA J
1 reviews | Active since Nov 2015
03 Feb 2016, 08:50
6months and still no card!
I have had a YDE account since August and I still have not received my card, to date! the matter was escalated to management yet still no positive feedback. when I call the 012 contact centre nr and they send me to the store and when I go to the store they send me back to the contact centre. I am often unable to make payments because the system that recognises ID nrs is often down and I have never received a statement to date! the service has just been disgusting!
Helpful (0)
Replies (1)0
Replies (1)
Yde's replyOfficial
08 Feb 2016, 17:14Hello BECCA_J,
Thank you for your post and affording us the opportunity to respond.
We were concerned to read about your experience and we certainly understand your frustration in this regard.
Upon investigation we established that the only charge card issued on your account was in August 2015 when your account was opened.
Following our telephonic conversation, we confirmed that we have your updated postal address thus there should be no reason why you should not have received the charge card. Special arrangements were made to have your charge card sent to your preferred address. Furthermore, you have opted for your monthly account statement to be sent to you electronically and not via the postal service.
We trust that we have satisfactorily attended to your query and hope to see you in our stores again soon.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to respond.
We were concerned to read about your experience and we certainly understand your frustration in this regard.
Upon investigation we established that the only charge card issued on your account was in August 2015 when your account was opened.
Following our telephonic conversation, we confirmed that we have your updated postal address thus there should be no reason why you should not have received the charge card. Special arrangements were made to have your charge card sent to your preferred address. Furthermore, you have opted for your monthly account statement to be sent to you electronically and not via the postal service.
We trust that we have satisfactorily attended to your query and hope to see you in our stores again soon.
Kind regards,
Lynn
Yde's reply08 Feb 2016, 17:14
Official
Hello BECCA_J,
Thank you for your post and affording us the opportunity to respond.
We were concerned to read about your experience and we certainly understand your frustration in this regard.
Upon investigation we established that the only charge card issued on your account was in August 2015 when your account was opened.
Following our telephonic conversation, we confirmed that we have your updated postal address thus there should be no reason why you should not have received the charge card. Special arrangements were made to have your charge card sent to your preferred address. Furthermore, you have opted for your monthly account statement to be sent to you electronically and not via the postal service.
We trust that we have satisfactorily attended to your query and hope to see you in our stores again soon.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to respond.
We were concerned to read about your experience and we certainly understand your frustration in this regard.
Upon investigation we established that the only charge card issued on your account was in August 2015 when your account was opened.
Following our telephonic conversation, we confirmed that we have your updated postal address thus there should be no reason why you should not have received the charge card. Special arrangements were made to have your charge card sent to your preferred address. Furthermore, you have opted for your monthly account statement to be sent to you electronically and not via the postal service.
We trust that we have satisfactorily attended to your query and hope to see you in our stores again soon.
Kind regards,
Lynn