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I made an account payment on the 28 February 2025, there was a technical issue and my receipt did not print, I did not worry as I got a payment notification that the payment went off my bank account. A couple of days later I got a email saying that I did not pay my installment for the month. I send them proof of payment form my banking app plus the sms reflecting payment..my installment was R130 and I payed R200 which I always do is pay more than what my installment is. *** is the most *********** bunch of people.. They take three to 4 days to reply to anycommunication. I have send multiple times proof of all my payment but it falls on deaf ears or blind eyes.. I was at the store on Friday and they were very helpfull. But the collections department is pathetic I requested the full settlement balance so that I can close that account.. Absolutely Bad service for their head office