1 reviews | Active since May 2013
0% For SERVICE!!
<p>I am highly disappointed with the **** service that I received from YDE Rosebank Mall. I have been given a gift for my birthday and it's not something I would use. It is still brand new and in it's original packaging. I went to YDE to change it and they refused to do so. The lady (manager) said that they cannot change anything without a receipt. Common sense will tell you that if someone gives you a gift, surely they are not going to give you a receipt for it! So now, I am stuck with an unwanted gift which I will never use and I will never recommend anyone to purchase anything from YDE if you plan on giving the item as a gift cos if you do, then make sure to keep your receipt in case you need to change something or else you stuck with it!</p>
Thank you for your post and allowing us the opportunity to respond.
We acknowledge that you are not happy with the feedback provided to you in this regard.
We believe that our Returns Policy is fair to all our customers, since a gift receipt can be requested at the time of purchasing the gift and the price of the item is masked. As an extended courtesy to our customers our stores may from time-to-time request additional information from the gift recipient regarding the purchase of the item, in order to assist the store, in locating their copy of the transaction.
This being said, we have discussed your concerns with the manager of the store mentioned in your post. We believe that she has attempted to contact you on the landline provided in your post but was unable to reach you as the number requires an extension to be entered.
We trust that we were able to clarify your concerns with our response however should you have further enquiries please contact us on *** or via email on ***.
Kind regards,
YDE Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge that you are not happy with the feedback provided to you in this regard.
We believe that our Returns Policy is fair to all our customers, since a gift receipt can be requested at the time of purchasing the gift and the price of the item is masked. As an extended courtesy to our customers our stores may from time-to-time request additional information from the gift recipient regarding the purchase of the item, in order to assist the store, in locating their copy of the transaction.
This being said, we have discussed your concerns with the manager of the store mentioned in your post. We believe that she has attempted to contact you on the landline provided in your post but was unable to reach you as the number requires an extension to be entered.
We trust that we were able to clarify your concerns with our response however should you have further enquiries please contact us on *** or via email on ***.
Kind regards,
YDE Online Team