REFUND FOR BANK CHARGES

Following my complaint about an authorised debit order about Y2KConnect through Netcash in my cheque account for R95 (Ref no. Y2KCONNECT**********04 Netcash) on 31 August 2021, I was contacted by a manager from Y2KConnect who promised to refund my bank charges. But this has still not happened almost a month later. Although I reversed the R95 payment, the bank still charged me for reversing the payment. I hope you will look into this matter as soon as possible.