1 reviews | Active since Apr 2018
Spinach and Feta Pie with CHICKEN LIVER
I ordered a spinach and feta at the new branch of Xpresso at Solstice Drive. When I took a small bit of the pie and looked at it, I saw a piece of meat on it which was actually confirmed by my friend that is it liver. I am a strict vegetarian because of medical issues so I do not eat chicken. Seeing that on a pie that is supposed to only have Spinach and Feta, finding such sent me straight to the shop for answers. The short light skinned lady asked me what it was and I told her I don't know since I bought it here, she then rudely asked for Angel the girl at the till for money after she disrespectfully said "do you want your money back" I said yes and went out. No Apology No acknowledgement of the issue just pure rudeness. I took pictures of the pie and the bits of meat that was on it for proof because I do not understand how can a meal prepared to be meatless have a brown compact substance inside.
I trust you are doing well.
We apologise for the bad experience you've had at one of our stores. Providing our customers with Quality Products and Customer Service is at the heart of our Business. WE have escalated this to the store manager who will address the staff member accordingly
We would have appreciated it if you contacted us directly via mail (***) or phone call ***) as this enables us to attend to your complaint sooner. Please note that we do not make the pies in store, we receive it from our supplier frozen and then just bake it off in store. We have sent this complaint through to the supplier who will do a proper investigation into this matter.
Please provide us with your contact number so that you can be directly contacted.
I trust you are doing well.
We apologise for the bad experience you've had at one of our stores. Providing our customers with Quality Products and Customer Service is at the heart of our Business. WE have escalated this to the store manager who will address the staff member accordingly
We would have appreciated it if you contacted us directly via mail (***) or phone call ***) as this enables us to attend to your complaint sooner. Please note that we do not make the pies in store, we receive it from our supplier frozen and then just bake it off in store. We have sent this complaint through to the supplier who will do a proper investigation into this matter.
Please provide us with your contact number so that you can be directly contacted.
I had written this review because she didn't even see the need to get her manager nor apologize to me at all.
My number is ***.
I also have pics if you will also like them. You have not amended your automated response with the email address and contact number.
I had written this review because she didn't even see the need to get her manager nor apologize to me at all.
My number is ***.
I also have pics if you will also like them. You have not amended your automated response with the email address and contact number.