Rude staff

On the 15/11 i bought a vanilla ****in from your Durban branch inside Albany Hotel, this was on my way home from work. when i got home as i bite into my ****in to my surprise the inside is under cooked, outside was raining and i was far away from your shop. so i decided that i will return the ****in in the morning when i go past there on my way to work. when i got there this morning i show the staff on duty the under cooked ****in, one of the staff members goes to the back to call another lady not sure if she was the manager on duty. instead of her apologizing for the mistake, she tells me i was suppose to return the ****in yesterday, so i explain to her that it was raining yesterday so i could not come all the way back to town to return a ****in, she still does not apologize she tells me if the manager was here he/she would not entertain my complaint because i did not return the ****in the day i bought it. staff needs to be training on how to handle customer complaints and they need to be trained on customer service. i was really disappointed as i was made to feel as though i was in the wrong as if i half baked that ****in. so left without an apology from any of your staff members for your mistake.