Rude staff

I've been buying from the branch in Pinetown (Union Centre) everyday for over a month. You know that cardboard tray you get when you buy multiple drinks? These guys gave me one, and then made me return with it everyday because buying 3 items doesn't warrant that tray which makes sense, because I have 3 hands. Rude staff that are not aware what's on the menu. Don't know what's muesli, even though they have it on display on top of their counter. Loud music, so you have to shout.