Bad customer service

I am unhappy with the service I received from Xpresso at Westgate Mall on the 9th of October, 2024, at 18:17. When I arrived at the store, the cashier and the staff member responsible for handing over orders both attended to a customer who had just made a purchase. The cashier left the till to assist with handing over the order, leaving me waiting. Afterward, the cashier returned to the till to attend me, after buying I then went to the table where orders are collected and waited. However, the staff member was busy checking stock shifting cakes asking about the stock and the cashier was at the till talking to her. When I asked if I was going to be helped as i was expecting the same service, the cashier told me that the other staff member would assist me. This experience made me feel that customers are not treated equally, as it seemed that I was not receiving the same level of service as the other customer.