Xpress Networks Worst After Sales Service

Would never recommend Xpress Networks to anyone. From the beginning the line was slower than paid for, had to call ever week to reset the connection & to check the speeds as the connection was unusable. I complained for 9 months before they sorted out the problem, the problem was with there equipment which they then wanted me to pay for again. Now that the connection & speeds where right everything seemed fine.

Then we went into lockdown I asked to upgrade the speed of my line as my kids needed to do school work & my wife had to work from home. I was told it is not possible as the network was under extra strain, I said I understand but could they please let me know when the upgrade could be done never heard anything back from Xpress Networks. Then I saw Xpress Networks advertising on Facebook for new installation, when I commented on Facebook, the post & comments were deleted, I then took this further & only after a week of phoning & emailing them did they agree to upgrade my line speed.

Paid for 9 Months for literally No internet. There own technicians had to argue with the office to sort my internet out. When they solved the problem they wanted to charge me for there Faulty equipment & Labour. Didn't want to upgrade line speed due to strain on network but where willing to do new installations.

Worst after sales service ever. Once you sign with them you are a number & a pay check. They really don't care for there clients.