CP
Chantell P
1 reviews | Active since Jul 2019
12 Sept 2024, 11:10
Worse customer service
I had both good and bad expierence but this is by far the worst. I enquired to change my password on my trading account as it does not allow me to. I received an email saying my account will be closed as i am the 3rd party eligally trading on the account and that my money will be paid back to the mothod of payment I used. No one will call me no one verified if its me nothing just go and state i am the 3rd party and close the account. Okay thats fine. Now I have been asking where is the money as per the email saying the money will bw paid back and everyone says refer to the email. Its like you are going in circles when asking a simple question. Call back was arranged 2 days ago. I am still waiting.
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Replies (1)
XM's replyOfficial
19 Sept 2024, 09:24Hello Chantell,
Our team is currently investigating your case to understand what happened. Once we have more information, someone will reach out to you.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Dear Chantell,
Thank you for your feedback. We understand your concerns and would like to provide clarification regarding your case.
Your account was closed following a thorough investigation, as it was found to be involved in third-party management, which is a violation of our terms and conditions. This decision was communicated to you via email, along with details about the refund of your balance to your original payment methods.
Regarding your withdrawal, please note that the funds were processed on September 6th. In cases like this, depending on your payment provider, it may take up to 10 business days for the funds to appear in your account. If you do not receive the funds by September 20th, we will gladly provide ARN codes to help track the transaction.
XM Team 🚀
BIG. FAIR. HUMAN.
Our team is currently investigating your case to understand what happened. Once we have more information, someone will reach out to you.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Dear Chantell,
Thank you for your feedback. We understand your concerns and would like to provide clarification regarding your case.
Your account was closed following a thorough investigation, as it was found to be involved in third-party management, which is a violation of our terms and conditions. This decision was communicated to you via email, along with details about the refund of your balance to your original payment methods.
Regarding your withdrawal, please note that the funds were processed on September 6th. In cases like this, depending on your payment provider, it may take up to 10 business days for the funds to appear in your account. If you do not receive the funds by September 20th, we will gladly provide ARN codes to help track the transaction.
XM Team 🚀
BIG. FAIR. HUMAN.
XM's reply19 Sept 2024, 09:24
Official
Hello Chantell,
Our team is currently investigating your case to understand what happened. Once we have more information, someone will reach out to you.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Dear Chantell,
Thank you for your feedback. We understand your concerns and would like to provide clarification regarding your case.
Your account was closed following a thorough investigation, as it was found to be involved in third-party management, which is a violation of our terms and conditions. This decision was communicated to you via email, along with details about the refund of your balance to your original payment methods.
Regarding your withdrawal, please note that the funds were processed on September 6th. In cases like this, depending on your payment provider, it may take up to 10 business days for the funds to appear in your account. If you do not receive the funds by September 20th, we will gladly provide ARN codes to help track the transaction.
XM Team 🚀
BIG. FAIR. HUMAN.
Our team is currently investigating your case to understand what happened. Once we have more information, someone will reach out to you.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Dear Chantell,
Thank you for your feedback. We understand your concerns and would like to provide clarification regarding your case.
Your account was closed following a thorough investigation, as it was found to be involved in third-party management, which is a violation of our terms and conditions. This decision was communicated to you via email, along with details about the refund of your balance to your original payment methods.
Regarding your withdrawal, please note that the funds were processed on September 6th. In cases like this, depending on your payment provider, it may take up to 10 business days for the funds to appear in your account. If you do not receive the funds by September 20th, we will gladly provide ARN codes to help track the transaction.
XM Team 🚀
BIG. FAIR. HUMAN.