Second time XM not owning up to their own promotions

XM Global currently has a promotion running where if you trade 2 lots, you are then eligible for a 100% deposit bonus up to $100. Additional a 50% deposit bonus as well up to $300.

I traded 4.3 lots and my progress dashboard showed I am eligible for this bonus. I then made a deposits last week Thursday and Friday and I did not receive this 100% deposit bonus. I chatted to one of the consultants via WhatsApp, and he has assured me the bonuses will be credited to my account this Thursday at 1pm.

I then thought on Monday let me just confirm this. Another agent then told me I will not receive it and will have to make deposits again on Wednesday from 1pm to receive it.

I sent these screenshots of which is two different stories to my account manager asking for clarity. He then responded saying my account will be credited on Wednesday, and I can then make more deposits until the 100% bonuses are used up depending on the amounts I deposit. Take note that my account manager responded to me within 10 minutes of me emailing him.

Fast forward to today Wednesday. I see on my account that it shows now I can make deposits and receive a 100% bonus but nothing has been credited to my account for the previous deposits I made. I email my account manger to ask for clarity on this. He still has not responded. Let me say as well, that whenever I have a complaint and have proof of it, this account manager just ignores it. He asked for proof of something that happened in December/January and to date he still has not got back to me.

This is not the forst time this is happening. With there reffer a friend promo, I referred 3 people which funded and traded probably over 100 lots already. I only received the $80 referral for one of them. I sent them proof of the referrals, proof of these people's accounts that are trading, proof that they signed up with my link and they still refused to credit the $80 for each one of those two.

It is not the first time that XM Global has been ********* and I will post this all over social media.