PATHETIC SUPPORT SERVICE

I have been a client with XM for a few years now. Never had issues with them and always promoted them. I recently encountered a problem that I have have reported 8 weeks ago. This matter was reported to there support email as well as to my clients account manager. XM offeres a referral bonus to new clients signing up under your referral link or code.

Two people that have signed up under my referral link still states pending under my history. These two particular individuals are actively trading with them daily. They are residence outside of my country. They have both traded way more then 5 lots. They have funded close to $1000 each if not more already. This meaning that the requirements have been met. I still mkre then 8 weeks later have not received the bonus rewards for these two individuals.

This was reported to there support 8 weeks ago already and I was told it was escalated to the relevant department. I then asked for an update on there whatsapp line as well as there love chat. They both were blatantly rude saying I will just have to wait till they sort it out.

I got in contact with my client accounts manager and explained everything to him. He said I should give him 48 hours to sort this out. Multiple 48 hours has passed by with no results. He has eventually come back to me saying that these two people have not signed up under my code. I then sent him proof of them signing up. He then said ok there requirements in there country might be different to mine. I then told him they are actively trading daily and traded way more then 5 lots already. He then came back to me and said again they are not signed up under my link. I then sent him more proof that they are with there account numbers. He went back to the second excuse saying they are still pending to meet requirements. When I sent proof again that they have met it He then jumped back to the first excuse to say they are not signed up under my link.

I have now been asking my clients account manager for feedback for the past 2 weeks and his just ignoring me. His name is Mfundo.

This is going on for 8 weeks now and still no feedback has been given to me. This turn around time and lack of communication is pathetic and ridiculous l. I am writing this review as this has broken my trust in XM and thinking of changing brokers soon taking all my friends with me that I have told to sign up with them.