Extremely Poor Service

I have a trading account with XM, i was in need to top up an account in order to save some positions. I went through their process for a deposit. The depsoit did not reflect. I was told to first wait 24 - 48 hours by the first agent, the secod agent said send an email, the 3rd agent gave me a link i wollowed the instructions and sent another email, the 4th agent made an appoint for my account manager to call me. The account manager never called this is now 12 days after the depsoit failed. My positions closed and i lost over $2k. The 5th agent now said i didnt send teh email correctly i put the id in the subject (btw the preious agent said to do this.) and because of that they did not start the investigation.