VB
Vaughn B
1 reviews | Active since Aug 2024
12 Aug 2024, 10:08
*****,bad timeframe for payments
I do forex trading with this broker,And i am fighting to get my own money from them,i have funds short and they keep sending me the same ******* but nobody is telling me about the missing funds
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Replies (1)
XM's replyOfficial
19 Aug 2024, 08:55Hi Vaughn,
We apologize for the issues you've encountered and understand your frustration. To assist you better, please update your review with your account ID or contact our Customer Experience team directly via live chat on our website or at ***. This will help us investigate your case thoroughly and provide a solution. Addressing such issues directly with our team is usually more effective than through review sites, where responses may not be as prompt.
XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Hi Vaughn,
We're currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Dear Vaughn B,
After a thorough review of your case, we found that there was a misunderstanding regarding the withdrawals. Specifically, a portion of a withdrawal was reversed to the trading account due to incorrect banking details provided.
We have provided you with detailed transaction information and ARN numbers to verify the status of card withdrawals with your bank. Our payment providers have confirmed that all funds were sent as requested.
A member of our team will contact you soon.
XM Team 🚀
BIG. FAIR. HUMAN.
We apologize for the issues you've encountered and understand your frustration. To assist you better, please update your review with your account ID or contact our Customer Experience team directly via live chat on our website or at ***. This will help us investigate your case thoroughly and provide a solution. Addressing such issues directly with our team is usually more effective than through review sites, where responses may not be as prompt.
XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Hi Vaughn,
We're currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Dear Vaughn B,
After a thorough review of your case, we found that there was a misunderstanding regarding the withdrawals. Specifically, a portion of a withdrawal was reversed to the trading account due to incorrect banking details provided.
We have provided you with detailed transaction information and ARN numbers to verify the status of card withdrawals with your bank. Our payment providers have confirmed that all funds were sent as requested.
A member of our team will contact you soon.
XM Team 🚀
BIG. FAIR. HUMAN.
XM's reply19 Aug 2024, 08:55
Official
Hi Vaughn,
We apologize for the issues you've encountered and understand your frustration. To assist you better, please update your review with your account ID or contact our Customer Experience team directly via live chat on our website or at ***. This will help us investigate your case thoroughly and provide a solution. Addressing such issues directly with our team is usually more effective than through review sites, where responses may not be as prompt.
XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Hi Vaughn,
We're currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Dear Vaughn B,
After a thorough review of your case, we found that there was a misunderstanding regarding the withdrawals. Specifically, a portion of a withdrawal was reversed to the trading account due to incorrect banking details provided.
We have provided you with detailed transaction information and ARN numbers to verify the status of card withdrawals with your bank. Our payment providers have confirmed that all funds were sent as requested.
A member of our team will contact you soon.
XM Team 🚀
BIG. FAIR. HUMAN.
We apologize for the issues you've encountered and understand your frustration. To assist you better, please update your review with your account ID or contact our Customer Experience team directly via live chat on our website or at ***. This will help us investigate your case thoroughly and provide a solution. Addressing such issues directly with our team is usually more effective than through review sites, where responses may not be as prompt.
XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Hi Vaughn,
We're currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Dear Vaughn B,
After a thorough review of your case, we found that there was a misunderstanding regarding the withdrawals. Specifically, a portion of a withdrawal was reversed to the trading account due to incorrect banking details provided.
We have provided you with detailed transaction information and ARN numbers to verify the status of card withdrawals with your bank. Our payment providers have confirmed that all funds were sent as requested.
A member of our team will contact you soon.
XM Team 🚀
BIG. FAIR. HUMAN.