1 reviews | Active since Sept 2019
Bad service
I have bought 2 NG Acrobatic tracksuits from Xco Group. The day of the competition my oldest, daughter went to fit a jacket, it was a 24 and was very big on her, so we ordered a 24 and a 22 for her younger sister. When we received the tracksuits it was way to small, I have send an email to inform them, they told me that they can't exchange but we can bring it in to see if there was a manufacturing problem, we went there, and the size was the same as the others. They can't exchange, it was the sizes we ordered and that is what we get. I think it is very bad because it is a lot of money for a tracksuit and not to be able to exchange is very unprofessional. Actually is was the lady who gave the wrong sizes in the beginning and now it is our problem, they can't help in anyway. Will not recommend them for anybody.
We're sorry to hear about your recent experience and appreciate your feedback. We strive to provide excellent service to all our valued clients, and we apologize for any inconvenience caused.
To ensure that we address your concerns promptly and effectively, we kindly request you to email us your contact information at ***. This will enable us to reach out to you personally and work towards resolving the issue to your satisfaction.
Once we receive your email, our dedicated team will be in touch with you shortly to discuss the matter further and find a solution that meets your expectations.
Thank you for bringing this matter to our attention, and we look forward to assisting you.
Best regards,
Rudi Kotze
General Manager
XCO Group
We're sorry to hear about your recent experience and appreciate your feedback. We strive to provide excellent service to all our valued clients, and we apologize for any inconvenience caused.
To ensure that we address your concerns promptly and effectively, we kindly request you to email us your contact information at ***. This will enable us to reach out to you personally and work towards resolving the issue to your satisfaction.
Once we receive your email, our dedicated team will be in touch with you shortly to discuss the matter further and find a solution that meets your expectations.
Thank you for bringing this matter to our attention, and we look forward to assisting you.
Best regards,
Rudi Kotze
General Manager
XCO Group
Thank you for your response. Can you please provide me with your email address.
Regards
Thank you for your response. Can you please provide me with your email address.
Regards
***.
If the email is hiden on this responce. Please would you mind contacting me at the office. They block out contact details on this platform.
Kind regards
***.
If the email is hiden on this responce. Please would you mind contacting me at the office. They block out contact details on this platform.
Kind regards
Thank you very much Rudi Kotze for your quick response to our problem. We really appreciate your assistance in this regard. Thank you for going the extra mile to help us sort the problem.
Have a nice day
Kind regards
Thank you very much Rudi Kotze for your quick response to our problem. We really appreciate your assistance in this regard. Thank you for going the extra mile to help us sort the problem.
Have a nice day
Kind regards