NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About XCO Group
How is XCO Group rated on Hellopeter?
Hellopeter has tracked XCO Group across 5 reviews. XCO Group hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used XCO Group? Write a review to help others decide.
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2019
Very bad service commitments
Order placed and assisted by a well professional person. Paid order and confirmed delivery after the 7 day waiting period. On day 7 I went to collect my order after driving to their office in Ecopark all the way from Potchefstroom only to find my order has not been done yet. I was told that it will only be ready after 13:00 the following day. I arranged to be around Clayville for the next day and drove again as per promise to the shop. Only half the order was ready. The rest of the order was promised to be delivered to a house in Pretoria close to the person assisting me at the shop just after 17:00. No delivery.... Imagine driving 250km to collect an order based on confirmation and making work plans to accommodate the collection and the order is not ready..... That's another 189km to drive back and then again the next day.... What service is this. My travel cost is almost equal to the order of R1900.00. Not even to come up with a excuse to my doughter for now present on her birthday..
1 reviews | Active since Dec 2019
Very bad service commitments
Order placed and assisted by a well professional person. Paid order and confirmed delivery after the 7 day waiting period. On day 7 I went to collect my order after driving to their office in Ecopark all the way from Potchefstroom only to find my order has not been done yet. I was told that it will only be ready after 13:00 the following day. I arranged to be around Clayville for the next day and drove again as per promise to the shop. Only half the order was ready. The rest of the order was promised to be delivered to a house in Pretoria close to the person assisting me at the shop just after 17:00. No delivery.... Imagine driving 250km to collect an order based on confirmation and making work plans to accommodate the collection and the order is not ready..... That's another 189km to drive back and then again the next day.... What service is this. My travel cost is almost equal to the order of R1900.00. Not even to come up with a excuse to my doughter for now present on her birthday..
1 reviews | Active since Jun 2026
WORST CUSTOMER SERVICE EVER
This is the WORST customer service I have ever received from a company!!!!! I placed an order for a tracksuit on the 3rd of June 2026. The delivery date they gave me was 12 June at 16:00. On 12 June I called Exco group's number and was transferred to the Gauteng north department. I was then told that the delivery will only happen on Monday 15 June 2026. So on Monday(Today) when I saw that it's almost 12:00 and I have received no communication I tried to call both their office numbers and of course it went straight to voicemail. I then went onto their website to find some way of contacting them. I called 8 people..... 8 PEOPLE!!!!!!!! Christelle Zietsman told me she can't help I should call Lineze. Called Lineze; no answer; called Humphrey Langa - no answer; called Karlien Malan - no answer; called Kere Kodisang - she informed me she no longer works there; called Koenkie Mokwa - no answer; called Maria Selamolela - REFUSED TO ASIST ME AS THEY ARE NOT OPEN TODAY AND SHE IS NOT WORKING. Called Marlize Lemmer - no answer. Finally I came through to Mashudu Nyase who in my opinion should run this company as she was the only person who was willing to help me. I was on the phone with her for half an hour as she tried to call different people trying to trace my parcel. Of course no one knows where my parcel is or if it was even dispatched. I also emailed Sophie who sent me the invoice but no reply. Now Mashudu has put me in contact with Simon who is desperately trying to get my parcel to me before the end of the day as my daughter is competing tomorrow. You would think that a company with a list of contact numbers for different employees will be efficient and have some sense of how to run a business but clearly not.
1 reviews | Active since Jun 2026
WORST CUSTOMER SERVICE EVER
This is the WORST customer service I have ever received from a company!!!!! I placed an order for a tracksuit on the 3rd of June 2026. The delivery date they gave me was 12 June at 16:00. On 12 June I called Exco group's number and was transferred to the Gauteng north department. I was then told that the delivery will only happen on Monday 15 June 2026. So on Monday(Today) when I saw that it's almost 12:00 and I have received no communication I tried to call both their office numbers and of course it went straight to voicemail. I then went onto their website to find some way of contacting them. I called 8 people..... 8 PEOPLE!!!!!!!! Christelle Zietsman told me she can't help I should call Lineze. Called Lineze; no answer; called Humphrey Langa - no answer; called Karlien Malan - no answer; called Kere Kodisang - she informed me she no longer works there; called Koenkie Mokwa - no answer; called Maria Selamolela - REFUSED TO ASIST ME AS THEY ARE NOT OPEN TODAY AND SHE IS NOT WORKING. Called Marlize Lemmer - no answer. Finally I came through to Mashudu Nyase who in my opinion should run this company as she was the only person who was willing to help me. I was on the phone with her for half an hour as she tried to call different people trying to trace my parcel. Of course no one knows where my parcel is or if it was even dispatched. I also emailed Sophie who sent me the invoice but no reply. Now Mashudu has put me in contact with Simon who is desperately trying to get my parcel to me before the end of the day as my daughter is competing tomorrow. You would think that a company with a list of contact numbers for different employees will be efficient and have some sense of how to run a business but clearly not.
1 reviews | Active since Sept 2018
GREAT SERVICE THANK YOU
Received a quote and artwork swiftly, excellent service thank you Lelanie Lamprecht for coming out to our site on such short notice, refreshing to know there are companies that still know what service excellence is
1 reviews | Active since Sept 2018
GREAT SERVICE THANK YOU
Received a quote and artwork swiftly, excellent service thank you Lelanie Lamprecht for coming out to our site on such short notice, refreshing to know there are companies that still know what service excellence is