Still disappointed

Your consultant called me yesterday on the 1st of October 2019 regarding my complaint. And what she said was that the other consultant did mention that I should call and set a limit. We'll the thing is when she called me my phone was on speaker and the person I was with can't recall either hearing her saying that I should call to set a limit. What I recall is that she said Immediately after receiving the sim card I should call 184 140 and I asked her to repeat the number again and she said it's the same number for customer service. I thought by that it was for registration of the sim since I did when upgrading the contract I have. I did call 084135 the guy who answered my call didn't have a clue when I asked him about what I'm supposed to do instead he asked me what I wanted as I explain about the new sim and so on he transferred me to another department the lady there told me that there are working hours for that department so I should call tomorrow all this I did on the 27th the time was after 18:00 if I'm not mistaken. To my amazement on the 28th when I check the sim it was working so I thought there was no need to register the sim again. I used the sim on Saturday and Sunday and that's when I realized that it says I'm owing 200 and something, the thing is the data I've used from when I received the sim up to then it's not even 1gig not to mention 500mb but already I'm owing R200. Today my account was debited R28.38 which she did not mention when she was talking to me, what I recall is that she said asked when is cell c debiting my account and she said this first debit order will only start on the 27th of October but you've debited my account already and your consultants will call and say ' no ma'am she did say that'. I DON'T WANT THIS SIM CARD ANYMORE, PLEASE DON'T DEBIT MY ACCOUNT AGAIN THIS TIME. Just send me your account details and I will deposit the amount you say I owe you. And don't patronize me by saying how sorry you are and that you understand cause clearly you don't. PLEASE DON'T CALL ME AGAIN WITH ANY OFFERS, I have a contract with you after it's paid up I won't be doing any business with your company.