BQ
Bongi Q

1 reviews | Active since Mar 2019

02 Dec 2019, 15:09

Mobile I did not own

I was trying to open an account at Cell C for the mobile however the sales assistant advised me that my credit score was too low so they can offer me a credit of R350.00 while I wanted the mobile that costs R400 a month. So I wanted the IPhone 6. I told the sales lady that if you cannot approve for IPhone therefore I won't be taking other device. The sale lady authorized the other mobile which is I was not even aware that the lady approved something that I did not ask for. The money was deducted every month by Cell C for something that I don't even have or own. I went to the store multiple times and the manager couldn't assist me, all he does want telling me that he is going to call the Cell C head office and they will come back to me. I never received any call from them until I wrote on hello peter.

After I reported the incident about Cell C, the team assisted me and I received my money back that was deducted. I also advised them that I wanted my name to be removed from their system. After that Cell C never deducted any money from my account.

Thank you so much

0
Replies (0)